Shipping Policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Most deliveries in Brisbane, Melbourne and Sydney are completed in under 4-5 business days. 

Shipping charges for your order will be calculated and displayed at checkout.

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@caravanwinesandspirits.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Should wine need to be returned, CW+S will organise to pick up the wine. Until the wine is collected, the buyer is liable to store the wine in a safe place and take reasonable care of it. Wine should be returned in its original box and packed to avoid breakages while in transit.

Take note that we do not ship to Parcel lockers and PO boxes.